Shipping:
We ship all orders as soon as possible from Mile High DJ Supply 6652 Wadsworth Blvd. Arvada CO 80003. If an order takes longer than one week to fulfill we will notify the buyer. Free shipping only applies to the Continental US. Not Hawaii or Alaska. Free shipping does not include items over 50 lbs. We do not ship to carriers that export to other countries.
Return Guidelines:
All returns must be made within 14 days of purchase.
We do not accept returns on t-shirts, headphones, replacement knobs, microphones, vinyl records, needles/cartridges, used cables or speakers. All defective items must addressed directly to the item's manufacturer.
Returned items:
• Items must be packaged within a separate shipping box.
• Items must be received in “Like New/Open Box” condition.
• Items must include all original packaging, manuals, components, etc.
• Items that are opened or have been used are also subject to a restocking fee of up to 25%.
- Items that do not meet these guidelines are not able to be returned.
Defective Items:
All defective items must addressed directly to the manufacturer.
In the event a product is defective or damaged in transit please notify Mile High DJ Supply within 2 business days of receipt and arrangements will be made to exchange the equipment in question for the exact model only.
Refunds & Exchange Shipping/Costs
If you have received an item that you're dissatisfied with and wish to exchange or return your product for a refund you will be responsible for all shipping and restocking costs. This includes the transportation cost of returning the item International Returns/Defects
Mile High DJ Supply does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.
Special Exceptions:
The following items are ineligible for return and will be sent back at your expense if received by Mile High DJ Supply:
• Items returned without all original packaging and components, including the retail box, manuals, cables, etc.
• Items used by mouth, ear, or body due to sanitary issues, including but not limited to: headphones, ear buds, microphones, t-shirts etc.
• Open software or digital media including but not limited to: control CD's, vinyl, software plug ins/upgrades/installers.
•No returns on fluids such as fog, haze, bubble, snow.
How To Handle Your Return
When Returning a product you must have a RMA # (Returned Merchandise Authorization) # issued by Mile High DJ Supply. You can obtain this by contacting Mile High DJ Supply Customer Service. We are open Monday through Saturday from 10am-8pm. You can reach us by calling 720-515-0384 or email at [email protected]
When shipping items back to us please use the carrier of your choice, be sure to fully insure the shipment and address the package as follows:
Mile High DJ Supply
6652 Wadsworth Blvd.
Arvada CO 80003
RMA#
Please use an insured and traceable delivery method. Mile High DJ Supply is not responsible for any returns damaged or lost in transit.
PLEASE BE SURE NOT TO WRITE ON OR MARK THE ORIGINAL BOX OF THE PRODUCT. ALL PRODUCTS SHOULD BE BOXED IN ANOTHER SHIPPING BOX FOR RETURN.
Mile High DJ Supply reserves the right to deny any return. By purchasing with Mile High DJ Supply you agree to all above terms and policies.
Mile High DJ Supply LLC